Frequently Asked Questions
How do you handle confidentiality?
“Confidentiality” is a big word. We use age appropriate language to explain privacy and protected communication. Clients are also given a description of Office Policies fully explaining confidentiality.
Records are never shared with anyone, unless permission has been granted to do so or legally required. Sometimes collaboration with other professionals is necessary to provide the best treatment, and it is standard practice to share only the relevant information.
Situations in which confidentiality must be broken include:
- A client indicates that someone could be harmed.
- A client indicates he/she has intentions of harming him/herself or others.
- The court issues a subpoena for a trial requiring documentation.
Confidentiality sometimes gets a little tricky. Parents often want to know what is happening and what the child is expressing during counseling. You need to know that our responsibility is to protect the rights of the children we work with, which requires that the specifics of the sessions not be discussed with the parents.
That does not mean that parents are left out of the therapy process. Your counselor is free to discuss broad themes and general areas of concern during parent consultations, but not what is said or done as part of the play. Thanks for helping us keep your child’s rights protected.
Do you accept insurance?
Sara is currently a provider with Aetna, Blue Cross Blue Shield of Texas, Humana, Tricare, Cigna, Medicaid, PHCS, United Health Care, and Amerigroup.
As an in-network provider, Sara files insurance claims as a service to patients, this is not a substitute for your responsibility to your account balance. Sara is committed to providing you with the best possible care and to helping you receive your maximum allowable benefits. To do so, she needs your assistance and your understanding of your insurance benefits.
Should your plan decline to authorize treatment, your coverage reaches its annual limits, it is terminated for any reason or Sara is currently out of network with your insurance, you have four options:
- You may have an appeals process by which you can contest your plans denial of payment or authorization of treatment.
- You can continue treatment and pay the standard fee.
- You can request a referral to a lower cost provider.
- You can independently submit a bill to your insurance for out of network reimbursement.
Graziela and Travis are out of network with insurance providers. Please discuss with them the cost of sessions.